Customer Service Policy - Ace MultiService

Customer Service Policy

ACE Multi Service is a member of the Recruitment and Employment Confederation (REC) and adheres to their Code of Professional Practice.

ACE Multi Service Customer Service Policy Statement

At ACE Multi Service we endeavour to provide you with the best possible service at all times. If you would like to make any comments, suggestions, raise a query or make a complaint about the service you have received, please contact us, our contact details are set out below. We will respond to your query within 3 – 5 working days.

This policy will be kept up to date, to reflect changes in the nature and size of the business. To ensure this, the policy and its effectiveness will be reviewed annually.

Courtesy

All recruitment consultants will be trained in customer service standards; will exhibit customer friendly service skills; and be knowledgeable, professional and courteous in meeting the needs of our customers.

Communication

We, ACE Multi Service,will return all phone calls and emails received from clients and registered candidates and applications in respect of specific vacancies within agreed timescales.  Where we are unable to meet this agreement we will inform you of this as soon as possible and agree a new deadline.

Consistency

As part of our commitment to upholding professional standards, we will review our policies annually to ensure that they continue to meet business needs and the Recruitment and Employment Confederation’s Code of Professional Practice; and that they are consistently applied to all our customers.

Complaints

ACE Multi Service seeks fair, just and prompt solutions when possible to any complaints and appeals. All such issues should be directed to the Managing Director or Head of Hr Dept in the first instance, where they will be acknowledged and directed to the attention of the appropriate person. A complaints process is in place for any disputes; to view our complaints policy and procedure click hear

Access to Information

We comply fully with the provisions of the The General Data Protection Regulations (‘GDPR’) will come into force on 25 May 2018. Any personal or confidential information held by us about a client or work seeker is fully accessible to that person or body for review or editing by contacting the Managing Director, or Head of Hr Dept

Reduce Bureaucracy

Wherever possible, without compromising our legal requirements and professional standards we strive to reduce the burden of unnecessary paperwork.

How to Contact Us:

ACE Multi Service

105A Island Business Centre,
18-36 Wellington Street, Woolwich, 
London | SE18 6PF 
Phone : 02088369399

Email: info@acemultiservice.co.uk

Web: www.acemultiservice.co.uk

 

 

Contact Us


Head Office:

105A Island Business Centre,
18-36 Wellington Street, Woolwich, 
London | SE18 6PF 
Phone : 02088369399

Email: info@acemultiservice.co.uk
Company No. 11717524
(Reg. in England and Wales.)

Branch Office:
The Vista Centre
Suite 3A-26
50 Salisbury Road
Hounslow
TW4 6JQ

Opening Hours:

Monday:       10AM6PM
Tuesday:       10AM6PM
Wednesday: 10AM6PM
Thursday:     10AM6PM
Friday:           10AM6PM